I'm in a problem!

(I got a cell id using api access token, but the problem is that the cell id is not working anywhere, It just says “cell id not found”, Now how do I solve this??

Can you please recheck all the cell identifiers being queried? This message indicates that the database does not hold information for this cell.

So how do I solve this now?

I created a valid API key, pasted it, scrolled down to the appropriate areas, downloaded all files, extracted them, but when I follow the prompts to View it on Excel, there are issues.

I would drag and drop the files or the folder individually but it would just give me an error and not post all of the appropriate columns. I have tried this on Microsoft Excel and Excel form Google Apps.